Head of Customer Relations Officer/dar salah office

Job Details

Supervise Customer Service staff; ensure implementation of instructions and completion of customer transactions, help expedite Customer Service and ensure the correctness of entered documents and various transactions.

Job Requirements

  • Minimum Bachelor’s Degree in Accounting Business Administration or any other relevant field.
  • At least (4) years of experience in relevant fields.

Roles and Responsibilities

  • Supervise Customer Service staff; ensure implementation of instructions and completion of customer transactions, help expedite Customer Service and ensure the correctness of entered documents and various transactions.
  • Ensure that the Section’s employees updates the data periodically.
  • •Process customers’ requests; such as closing accounts, standing orders, opening sub-accounts and share them with relevant authorities, and follow up on its completion.
  • Set restrictions and holdings on accounts in accordance with work policies and follow up on cancellation thereof with the Operations Department.
  • Conduct daily cash count and reconciliation of cash at vaults and carry out daily inventories. Follow up on ATM cash loading, and supervise the management of liquidity and currency transfers.
  • Monitor incoming and outgoing checks, conform and process them from technical aspects, and issue certified bank checks.
  • Supervise incoming and outgoing bank transfers and follow up with the relevant departments; including Western Union financing.
  • Study the requests submitted to the branch prepared by the Section’s employees; follow up on files with the Credit and Islamic Finance Department, Credit Control Department at the Head Office, as well as Sharia and legal advisors.
  • Study the guarantees provided by the customer in lieu of the required financing; ensure validity of authenticity thereof, and ensure the accuracy of their value estimation and the speed of transferring its ownership to the bank.
  • Follow up on due installments and defaulted accounts, if any, and coordinate with related departments in the branch and the general administration in this regard.
  • Provide the Islamic Financing Section with all documents related to customers’ files on a timely basis (renewal, amendment, cancellation) according to the modification in the finance/ceiling granted to the customer and thus obtain any new guarantees or documents that may be requested as a result of the modification.
  • Carry out any other tasks as requested by the immediate supervisor.

Skills

  • Excellent communication, leadership, managerial and supervisory skills, and the ability to make decisions.
  • Proficiency in English (Reading, Writing, Listening).
  • Ability to work within a team, and have the required initiative and self-assurance.
Job Expired