PIB Participates in a Lecture on Quality Control at An-Najah National University
PIB participated in a lecture on quality control held at the Faculty of Industrial Engineering at An-Najah National University, with the aim of providing students with knowledge about the bank's experience in applying quality concepts and enriching their knowledge.
The lecture was held by Eng. Tamer Haddad, expert in statistical quality control, in the presence of course students, while a team from PIB participated via TEAMS. The PIB team included the Director of the Organization and Work Procedures Department, Mahdi Al-Rifai, and a number of the department's employees.
The team explained PIB’s interest in developing the quality of services provided to customers and adopting systems, methodologies and concepts related to quality through the application of an advanced quality management system that leads to increasing the effectiveness and efficiency of operations in the bank. They also explained the importance of applying these systems and concepts in the banking sector to enable it to deal with the challenges surrounding it.
The bank's team also shared with the attendees the quality control and control methodology applied within PIB, starting with setting objectives, quality standards of services provided to customers, and the mechanism used to measure, document and follow-up. They also clarified the importance of applying this methodology and its expected outcomes.
Commenting on this participation, PIB General Manager, Dr. Imad Al-Sadi, said that the bank applies an advanced quality management system in its various operations and business that enabled it to obtain the international quality certificate ISO 9001: 2015.
Al-Sadi emphasized the bank's keenness to cooperate, strengthen partnerships and provide its distinguished experience in various aspects of work to students and researchers at An-Najah National University and all universities in the country. He also expressed his pride in PIB’s distinguished professional staff and their contributions to serving their country and society.
At the end of the lecture, the discussion was opened and questions from the audience were answered, while Eng. Tamer Haddad welcomed the permanent cooperation between PIB and An-Najah University to provide students with knowledge and develop their skills and abilities.
PIB holds the international quality certificate ISO 9001: 2015 as a result of meeting all its requirements, represented in the application of an advanced quality management system that adheres to all the provisions of the international ISO standard and its principles.