Islami Mobile

• Quick and easy registration using the ATM card number or personal information.
• You can access the application even if you do not have an internet package or a Wi-Fi network, provided that you make sure that the Mobile Data is open.(The service is for Jawwal and Ooredoo customers)
• Access to the application is available in several ways in addition to using a password:

1. 4-digit pin.
2. Fingerprint.
3. Face ID.

• Carry out transactions using your fingerprint without the need to enter an OTP verification code.
• A dedicated screen to manage your requests "My Requests".
• View the most important services offered by the bank.
• Find the locations and addresses of our branches and ATMs.
• View accounts, cards, existing financing, and invoices on the application’s main screen.
• Preferential currency exchange rates

• Open a savings or current sub-account if you have an existing current or salary account.
• Update individual and company information quickly and easily, including the approved phone number and e-mail.
• View all your bank accounts and sub-accounts.
• View and print a detailed account statement.
• Checkbook request and cheque status follow-up
• Recharge balances and pay bills to many entities through the E-Sadad service
• Execute instant transfers free of charge between your accounts or to a beneficiary within the bank or a local beneficiary (through the instant payment system (iBURAQ).
• Transfer to beneficiaries inside and outside the bank through the SWIFT transfer system.

• Card freezing
• View the expiry date of cards
• Change the primary account of an ATM card
• Card replacement request in case of theft or loss
• Request a supplementary card
• Check and top up your credit card balance.
• Changing the number of password attempts for cards
• Filing a transaction dispute
• Card limit adjustment
• Activate/cancel online purchasing

What is Islami Mobile?

A banking service provided by PIB that allows customers to access their accounts through the Islami Mobile application on their smart phones. Customers can enjoy a variety of banking benefits and services available around the clock related to accounts, cards, cheques and other services in a user-friendly, fast and secure environment.

What banking benefits can I enjoy through Islami Mobile?

• Check your account and card balances supported by a dated transaction record.
• Transfer between your accounts or to accounts of other customers within the bank or other local or foreign banks.
• A special package of card services such as card freezing/activation, online purchase freeze, supplementary card request, card replacement and other card-related services.
• Top up and bill/fee payment services to many entities through the E-Sadad service.
• Instant transfers between your accounts or to in-house or local beneficiaries (through the iBURAQ instant and free of charge payment system).
• Information update for retail and corporate customers quickly and easily, including updating the approved phone number and e-mail.
• Detailed information on the address of all PIB branches and ATMs.
• Request cheque books and follow up on the request status.
• Check currency rates and calculate conversion rates between currencies.

How can I subscribe to Islami Mobile application and benefit from its features?

You can subscribe to the application in two ways:

• Through personal information
• Through ATM card information

How do I log in to the Islami Mobile application through PIN, fingerprint or face ID?

You can do this by going to the app settings and choosing your favorite log in method.

What are best practices for creating a password?

• Do not use passwords based on personal information such as name, mobile number, date of birth, license plate number, or any other personal information that may be known to others.
• Use the longest password allowed by the system. The longer the password, the harder it is to guess.
• Include both uppercase and lowercase letters, numbers, spaces, and other symbols.
• Make sure your password is a combination of uppercase and lowercase letters, numbers, and symbols.
• Change your password regularly when requested by the system.
• Please memorize your password and avoid writing or pasting it anywhere.
• Do not share your password with anyone, even with PIB employees.

What do I do if I forgot my app login password?

From the login page, click on "Forgot Password" and then fill in the required information, which includes:

• Username
• ATM Card Number
• ATM card PIN
• Then click Next to complete the steps

Can I use the "Islami Mobile" application from multiple mobile devices?

Yes, you can log in to Islami Mobile with several devices (maximum of 3 devices) using the same username and password. When you log in using a new device for the first time, you will be asked to enter an OTP verification code, which will be sent to your mobile number, and when you log in, you will be asked to update your data if it has not been updated lately, after that you will be able to activate the Biometric Payments feature, then you will be able to activate one of the application log in options, which is through the device Biometric settings, an OTP code, or through a PIN code, then update your email.

What should I do if I lose my device or want to sell it?

If your device is lost, stolen or sold, you can stop the service through Islami Mobile immediately using another device or by calling the digital call center and your personal information and account will remain safe.

Can I stop or freeze one of my cards if it is stolen or lost?

Yes, you can freeze any card you own through the Islami Mobile application by going to My Cards and selecting the card to be frozen, and then clicking on the “Freeze Card” option.

You can also reactivate your frozen card by going to My Cards and selecting the wanted card, and then Deactivating the “Freeze Card” option.

Can I change my approved mobile number through the Islami Mobile application?

Yes, you can change the mobile number through the Islami Mobile application by going to the information update tab and changing the mobile number.

Please note that this service does not include corporate accounts.

How can I activate Biometric Payments?

To activate the service:

• go to the application settings option from the main menu
• Click on "Activate Biometric Payments "
• if you do not find the option, the service is already activated

How can I cancel the Biometric Payments service?

To cancel the service:

• click on the "Application Settings" option in the main menu
• Click on the "Mobile Device Management" option
• Click on the three dots (More) next to the registered mobile type
• Click on the "Delete Biometric Payments" option

Why cannot I send a transfer to one of the accounts in the list of beneficiaries in “Beneficiaries”?

Please make sure to enter all the mandatory fields for the beneficiary, including the account type (individuals/companies). It is always possible to modify the beneficiary’s data by clicking on the “Beneficiaries” option, and modifying the data of the beneficiary to whom you want to send the transfer to.

Why cannot I choose the transfer currency when making a transfer through “My Transfers” option?

The option to specify the transfer currency does not appear when the currency of the account transferred from is the same as the currency of the receiving account, if the receiving account is in a different currency than the account transferred from; then it is required to specify the currency of the receiving account.